About
The time someone would otherwise have spent comparing contradictory spec sheets, hunting for a reliable setup procedure, wondering whether their parcel was going to announce its contents to the neighbourhood. Neowalt Supply exists to remove that friction — not to lengthen a catalogue.
Internal targets and estimates combining sales, customer feedback and in-house product testing. We would rather publish modest, verifiable figures than orders of magnitude nobody can check.
Why we exist
Moving from an exchange to a hardware wallet is not technically difficult. What holds people back are three well-identified points of friction. Our job is to make them disappear.
Product pages compare whatever suits them. Our comparison tool puts the same criteria against every model — certification, connectivity, battery life, backup — and leaves the decision to you, based on how you will use it rather than on a sales pitch.
A manufacturer's manual assumes you already know. Our step-by-step guides follow the official procedure and add the points to watch: what to check, what should raise a red flag, and the recovery test nobody thinks to run.
Receiving a hardware wallet should reveal nothing to anyone. Plain kraft packaging, generic label, collection from a pickup point and the option to pay in crypto: discretion is part of the product, not an extra.
What guides us
A charter is only worth something if it makes you give something up. Here is what these three principles have already made us give up.
On-device verification, steel backups, best practices restated by default. What it costs us: several well-known brands are not listed, for lack of maintained firmware or reachable support. The catalogue is shorter — and defensible.
Honest descriptions, precise compatibility, no promise of invulnerability. What it costs us: our product pages also say what a product does not do, and the comparison tool sometimes points to a cheaper model than the one we would rather have sold.
A device handled under stress has to be legible, robust and predictable. What it costs us: we turn down profitable but fragile accessories, and we regularly advise a customer to wait rather than buy the wrong model.
Our method
Four stages, in this order, for every item. A product that fails one of them does not move on to the next.
Certification level of the secure element or a documented air-gapped architecture, BIP39 / BIP32 compatibility, firmware update history. Without those three publicly verifiable elements, the assessment stops there.
We order the device like anyone else, then go through the whole process again: checking the seals, initialisation, a full recovery onto a second device, test transaction. That is where the unpleasant usability surprises show up.
A genuine technical question is sent to the manufacturer's support team. We look at the response time, the language and the quality of the answer. An excellent product with nobody answering when you get stuck is still a product we will not sell.
A detailed product page, an entry in the comparison tool using the same criteria as every other model, and a setup guide written by us. A product without its guide is not ready to be sold.
Our commitments
Order prepared within 24 working hours, delivery in 3 to 5 days within France. Unbranded packaging and collection from a pickup point available.
No reason required, on unused and non-personalised products. An initialised device cannot be taken back: that is a security rule, not a commercial one.
Bank card, Apple Pay, Google Pay, PayPal — and crypto payment for those who would rather not leave a banking trail.
Every accessory states the models it takes, tested physically. Unsure about a compatibility? Write to us before buying.
Our story
The starting point: buying a hardware wallet in France meant choosing between a marketplace with no guarantee on the supply chain and a manufacturer's site with no advice. Selecting the first suppliers, picking the accessories that are genuinely useful, putting the shop online.
The questions we received all looked alike: “which one should I choose” and “how do I set it up”. The answer: a comparison tool covering the whole range and setup guides brand by brand. Continuous improvement of the product pages, a presence at trade shows, first feedback from the field.
Advanced guides on multisig and Shamir sharing, extending the range to metal backups and inheritance solutions, logistics work to widen the list of countries we ship to. Targets, not promises — this line will move according to your feedback.
Ecosystem
Five manufacturers selected on verifiable criteria: certified secure element, open standards, maintained firmware, reachable support.
Accessory compatibility, choosing between two models, a missing guide, a product return: write to us at contact@neowalt.com. We reply within 24 working hours — and we will tell you frankly if the product you have in mind is not the right one for your use.
Frequently asked questions
The comparison tool to choose, the guides to set up, the security page to avoid mistakes. The shop comes afterwards — and only if a product genuinely matches your use.
Neowalt Supply is an independent reseller. The brands mentioned belong to their respective owners. The information published on this site is educational in purpose and does not constitute investment advice.
