Confidential delivery
Privacy & Security
CONFIDENTIAL DELIVERY
Receive your hardware wallet without a logo, without mentioning the content, without going through your home. 100% neutral kraft packaging, pickup at a relay point, shipped within 24 hours from France.
Why
A hardware wallet protects your keys.
Discretion protects its owner.
A hardware wallet keeps your cryptocurrencies out of reach of online attacks. But this protection is useless if it's known that you own one — and, even more so, where you live. The security of a digital asset does not begin with the secure chip: it begins with the order.
Most e-merchants ship to your home, in a box bearing the manufacturer's brand. Your neighbors see a stamped package pass by. The delivery person knows what they are delivering to you. The carrier keeps a record of the shipment. Taken in isolation, these fragments are harmless; combined with a data breach or simple observation, they can identify crypto holders in a neighborhood.
The neighborhood
A box marked with a wallet manufacturer's logo publicly announces that you hold crypto assets. This is the most difficult information to retract once given.
The supply chain
Between the warehouse and your door, a package passes through many hands. Each one can read the label. A neutral waybill cuts short any curiosity.
Databases
A delivery address associated with an identifiable purchase becomes exploitable in the event of a leak. A relay point pickup breaks this link between the purchase and your home.
Packaging
Anatomy of an invisible package
The appearance of the package is the most decisive element of confidential delivery. Here's precisely what a third-party observer — neighbor, delivery person, relay point operator — can see.
Standard corrugated brown kraft. No Neowalt logo, no brand colors, no product visuals.
Generic mention "electronic components". Neither the exact nature of the product nor its value appears.
No mention of Tangem, Keystone, CoolWallet, ELLIPAL or SafePal visible from the outside.
Neowalt Supply company name, neutral: no crypto-related keywords appear.
Neutral anti-shock foam, without printing or marked tissue paper.
100% preserved: the original box, factory-sealed, remains intact inside the neutral carton.
The original seal is the critical element that allows you to verify that no tampering has occurred between the factory and you. It is never removed: you inspect it upon receipt by following the guide provided by the manufacturer in the box.
The process
Four steps, zero trace
From order to pickup, every step is designed so that no link in the chain knows what the package contains.
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01
You order
At the time of payment, choose the option "Delivery to a relay point" and select the relay that suits you: near your work, on your shopping route, or in a neighboring town. The "recipient name" field accepts a pseudonym.
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02
We prepare
Your wallet is placed, with its original seal intact, in a standard brown kraft box: no Neowalt logo, no manufacturer mention. The shipping label only bears the mention "electronic components."
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03
We ship within 24 hours
Departure from our warehouse in France via Mondial Relay or Relais Colis, on working days. The shipping label does not mention the value of the content, the exact nature of the product, or any element betraying crypto material.
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04
You pick up
Within 48 to 72 business hours, your package awaits you at the chosen relay point. You pick it up with the code received by email or SMS. No home delivery, no signature in front of your neighbors.
Comparison
Standard delivery vs Neowalt delivery
The same product, two radically different levels of exposure.
Standard delivery
- Box marked with the manufacturer's logo
- Delivery to your personal address
- Neighbors and doorman informed of the contents
- Home address stored by the carrier
- Payment by credit card in your name
- Visible signature at your door
Neowalt delivery
- 100% neutral kraft box, no logo
- Pickup at the relay point of your choice
- No neighbor is aware
- Generic "electronic components" label
- Crypto payment possible, no bank details
- Discreet pickup with personal code
Payment & Guarantees
Discretion doesn't stop at the package
Paying with cryptocurrency avoids any nominative bank trace linked to your purchase. And whatever the payment method chosen, picking up at a relay point breaks the link between your order and your home.
Original Seal
All our products are delivered in their original manufacturer-sealed packaging. If in doubt about the integrity of the seal, do not set up the device and contact us immediately.
30-day return policy
You have 30 days after receipt to request a return, product unused and in its original packaging. A return label is provided to you.
Minimized Data
Your order data is retained for the duration of legal invoicing obligations, then anonymized. It is never resold or transmitted for commercial purposes.
FAQ
Frequently asked questions about confidential delivery
What is confidential delivery to a relay point?
Can I order under a pseudonym?
Which payment methods best protect my privacy?
Which carriers do you use?
How long does delivery take?
What if I prefer home delivery?
How do I check that my hardware wallet has not been tampered with?
What happens to my personal data after delivery?
Is this confidential delivery legal?
Do you ship internationally?
Ready to order discreetly?
Choose your hardware wallet from our multi-brand selection. Neutral packaging, relay point delivery, and 24-hour shipping applied automatically to every order.
24-hour delivery
Locker Delivery
Our online store offers delivery to secure lockers to ensure the complete confidentiality of your personal information. This pickup method allows you to maintain the discretion of your address while offering a practical and flexible solution.
Discover the range