Privacy & Security
CONFIDENTIAL DELIVERY
Receive your hardware wallet without logos, without mentioning the contents, and without it going to your home. 100% neutral white bubble mailer, pickup at a relay point, 24h shipping from France.
Why
A hardware wallet protects your keys.
Discretion protects its owner.
A hardware wallet keeps your cryptocurrencies out of reach from online attacks. But this shield is useless if people know you own one, and especially where you live. The security of a digital asset doesn't start at the secure chip: it starts at checkout.
Most e-commerce merchants ship to your home in packaging bearing the manufacturer's brand. Your neighbors see a branded package. The delivery driver knows what they are handing you. The carrier keeps a record of the shipment. Taken in isolation, these fragments are harmless; combined with a data breach or simple observation, they allow for the identification of crypto holders in a neighborhood.
The neighborhood
A package marked with a wallet manufacturer's logo publicly announces that you hold crypto-assets. This is the hardest information to retract once given.
The supply chain
Between the warehouse and your door, a package passes through many hands. Each one can read the label. A neutral waybill puts an end to any curiosity.
Databases
A delivery address associated with an identifiable purchase becomes exploitable in the event of a leak. A pickup at a relay point breaks this link between the purchase and your home.
Packaging
Anatomy of an invisible package
The appearance of the package is the most determining element of a confidential delivery. Here is precisely what a third-party observer (neighbor, delivery driver, relay point operator) can see.
Standard, opaque white bubble mailer. No Neowalt logo, no brand colors, no product visuals.
Generic mention of "electronic components." Neither the exact nature of the product nor its value appears.
No mention of Tangem, Keystone, CoolWallet, ELLIPAL, or SafePal visible from the outside.
Neowalt trade name, neutral: no keywords related to cryptocurrencies appear.
Air bubbles integrated into the mailer, without tissue paper or branded printing.
100% preserved: the original factory-sealed box remains intact inside the neutral mailer.
The original seal is the critical element that allows you to verify that no tampering has occurred between the factory and you. It is never removed: you inspect it upon receipt by following the guide provided by the manufacturer in the box.
The process
Four steps, zero traces
From order to pickup, every step is designed so that no link in the chain knows what the package contains.
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01
You order
At checkout, choose the "Pickup point delivery" option and select the point that suits you: near your workplace, on your commute, or in a neighboring town. The "recipient name" field accepts a pseudonym.
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02
We prepare
Your wallet is placed, original seal intact, in a standard white bubble mailer: no Neowalt logo, no manufacturer mention. The shipping label only says "electronic components."
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03
We ship within 24h
Departure from our warehouse in France via Mondial Relay or La Poste, on business days. The transport waybill does not mention the value of the contents, the exact nature of the product, or any elements that betray crypto hardware.
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04
You pick up
Within 48 to 72 business hours, your package awaits you at the chosen pickup point. You collect it with the code received by email or SMS. No visit to your home, no signature in front of your neighbors.
Comparison
Standard delivery vs Neowalt delivery
The same product, two radically different levels of exposure.
Standard delivery
- Packaging marked with manufacturer logo
- Delivery to your personal address
- Neighbors and building manager aware of contents
- Home address stored by the carrier
- Payment by credit card in your name
- Signature visible at your door
Neowalt delivery
- Neutral white bubble mailer, no logo
- Pickup at the point of your choice
- No neighbor is aware
- Generic "electronic components" label
- Bitcoin payment possible, without bank data
- Discreet pickup with personal code
Payment & Guarantees
Discretion doesn't stop at the package
Paying in Bitcoin avoids any nominative bank trail linked to your purchase. And regardless of the payment method chosen, pickup at a relay point breaks the link between your order and your home address.
Original seal
All our products are delivered in their original factory-sealed manufacturer packaging. In case of doubt about the integrity of the seal, do not configure the device and contact us immediately.
15-day return
You have 15 days after receipt to request a return, for unused products in their original packaging. A return label is provided to you.
Minimized data
Your order data is kept for the duration of legal billing obligations, then anonymized. It is never resold or shared for commercial purposes.
FAQ
Frequently asked questions about confidential delivery
What is a confidential delivery to a relay point?
Can I order under a pseudonym?
Which payment methods best protect my privacy?
Which carriers do you use?
How long does delivery take?
What if I prefer home delivery?
How can I verify that my hardware wallet has not been tampered with?
What happens to my personal data after delivery?
Is this confidential delivery legal?
Do you deliver internationally?
Ready to order with complete discretion?
Choose your hardware wallet from our multi-brand selection. Neutral packaging, pickup points, and 24-hour shipping are automatically applied to every order.